Hospital kicks off month of feedback by making Time
To Talk -
The Patient Advice and Liaison Service (PALS) at the
Somerset Partnership NHS Foundation Trust kicked off a month of listening to
patients at Bridgwater Community Hospital for national #TimeToTalk day.
Time To Talk is a national event encouraging people to
chat about mental health issues with their family and friends. PALS Manager
Lucy Nicholls said: "We are focusing on patient and carer feedback during
February - in a project we've called #FeedbackFebruary - and Time To Talk day
gave us a great opportunity to get out and talk to patient and their families
at Bridgwater Community Hospital.
Bridgwater Community Hospital is a great hub with so many
services from maternity to x-ray to the Minor Injury Service. We spoke to
around 100 patients and their families who were being seen by all these
services and were happy to chat and give us feedback - especially when offered
a cup of tea and a biscuit when they were waiting!
One lady wrote us a note saying that it was lovely to
chat, especially for older people who might not have anyone else to talk to.
We'd like to thank all the patients who took the time to
chat to us and to give us feedback about the services at the hospital."
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